Towards Outstanding: a Staff Training Resource for Health and Social Care the book 
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 Written by one of the Care Quality Commission's most experienced regulators, this training resource for care services staff focuses on the qualities, cultures and approaches that lead to Outstanding ratings in health and social care and shows how any service team can learn to deliver them. 

 Like all Towards Outstanding titles, the resource is built on the premise that reflection is a critical tool for driving improvement. Along with the core text Towards Outstanding: A Guide to Excellence in Health and Social Care (to which all trainees will require access) and Towards Outstanding: A Self-Development Reflection Workbook (of which they should own a personal copy), it explains why reflection, assessment and continuous improvement are critical ingredients of exceptional care. With this foundation in place, a series of sessions spanning a broad range of topics allow staff to explore and collaborative plan the best way for their own organisation and team to move forward. The sessions are applicable to all contexts, but can also be adapted to services or used to create further bespoke sessions on issues of particular concern. 

 Interactive and engaging, the first-hand experience and practical guidance contained in this one-stop resource can set any team and service on the road to an Outstanding rating. 
 
 
 
 



        

            
            

                
Publisher
                
Pavilion Publishing and Media Ltd
            
            
            

                
Dimensions
                
30 x 3.4 x 22.3 cm
            
            
            

                
Language
                
English
            
            
            

                
Print length
                
100 pages
            
            
            

                
Book Type
                
Spiral-bound, 28 Feb. 2021
            
            
            

                
ISBN-10
                
1913414779
            
            
            

                
ISBN-13
                
978-1913414771
            
            
            

                
Publication date
                
28 Feb. 2021
            
            
        
         




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