- Pay brand-new employees $2,000 to quit
- Make customer service the responsibility of the entire company-not just a department
- Focus on company culture as the #1 priority
- Apply research from the science of happiness to running a business
- Help employees grow-both personally and professionally
- Seek to change the world
- Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. 
#1 New York Times and Wall Street Journal bestseller
 
 
 
 



        

            
            

                
Publisher
                
Grand Central Publishing (6 July 2010)
            
            
            

                
Paperback
                
304 pages
            
            
            

                
Dimensions
                
10.6 x 2.2 x 17 cm
            
            
            

                
Language
                
English
            
            
            

                
ISBN-10
                
9781455508907
            
            
            

                
ISBN-13
                
978-1455508907
            
            
        

         





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